The way some waiters, shopkeepers and other on-clients-dependent workers treat their potential customers over here keeps amazing me.
The woman sat on the terrace and ordered a drink while asking for the menu. The waiter snapped at her that lunch didn’t start until 1 o’clock. I guess she was hungry so understandably she canceled her order for a drink. Now he really was pissed off and threw his hands in the air. I saw him thinking “tourists, argh”.
I call it short-term thinking. Not only she won’t return, but neither will we. After all, if you’re having a tea at a terrace you want a nice atmosphere.
It reminded me of the audio book I am ‘reading’ at the moment. It’s called ‘Mastering Influence’ by Tony Robbins. His tips for being a good sales person are:
- Build rapport
- Ask questions
- Be congruent
- Manage your state
Especially that last part is something this waiter should work on!