Rarely we hear a Spanish company say sorry if they f*cked up. I think that my hint was very clear this time so finally we got a ‘lo siento’ after we closed our account at the bank.
Today I hate my bank! It’s time to say goodbye.
Right before we left for the south of Spain after spending 3 weeks at our son’s house we managed to get a Spanish bank account. What I didn’t anticipate is they would send cards. Both debit cards and credit cards. And no good to us in Leganés while we are here of course.
First our son sent a drawing of the kids, to make sure mail does arrive here in the campo. And it did. Mind you, the NEXT morning! It was here within 12 hours. Making us decide it was safe to send the cards as well.
After 2.5 weeks we were convinced the cards would never arrive, so I asked new cards to be send to the Sabadell branch in Mazarrón. Nothing but good words for Sabadell, by the way. There is always at least one person in a branch that speaks English and the customer service so far is outstanding.
Well, eventually also the Correos did what it is supposed to do: they delivered our now blocked cards last Monday.
And they indicated on forehand what the process would be like. Have a look at the sticker where it says SUC. 😀
Today we could pick up our new cards in Mazarrón. And despite our absolute satisfaction with the bank, we can’t help but notice what is peculiar.
- The cards were in an archive box which was probably older than us;
- We both had to sign several papers, so our own archive since we arrived in Spain is growing and growing;
- If instead the cards had arrived by mail, we could have activated them by phone. How about the papers than I don’t know.
What is also different from what we are used to, but what I regard as a very good security measure, is the texts we get when we withdraw money or when I take care of money things on the internet.
Anyway, all is well that ends well: we can pay the bills.
Oops, now I am suggesting we couldn’t before. But of course we could. Our Dutch cards do their work over here very good as well. 🙂