2018.01.28 Shortterm thinking

The way some waiters, shopkeepers and other on-clients-dependent workers treat their potential customers over here keeps amazing me.

The woman sat on the terrace and ordered a drink while asking for the menu. The waiter snapped at her that lunch didn’t start until 1 o’clock. I guess she was hungry so understandably she canceled her order for a drink. Now he really was pissed off and threw his hands in the air. I saw him thinking “tourists, argh”.

I call it short-term thinking. Not only she won’t return, but neither will we. After all, if you’re having a tea at a terrace you want a nice atmosphere.

It reminded me of the audio book I am ‘reading’ at the moment. It’s called ‘Mastering Influence’ by Tony Robbins. His tips for being a good sales person are:

  • Build rapport
  • Ask questions
  • Be congruent
  • Manage your state

Especially that last part is something this waiter should work on!

^hm

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.